AI Customer Support Agent
Answer Every Customer Question Instantly, 24/7, With One-Click Human Handoff
Answer Every Customer Question Instantly, 24/7, With One-Click Human Handoff
Caspio's Live AI Agent is an embeddable AI customer support agent that answers customer questions instantly, grounded in your knowledge base, in the visitor's language, and hands off to a human in one click when needed. It runs 24 hours a day across time zones, weekends, and holidays, so customers get an immediate, on-brand response whether your team is online or not. Non-English visitors get the same fast, accurate experience as English speakers, with automatic language detection across dozens of languages. Built on the Caspio platform with enterprise-grade security and compliance, Live AI Agent gives your support team modern capacity without replacing the support stack you already have.
Every response is built from your approved knowledge base. The agent cites its sources. When it does not know, it says so and offers to connect a human. No hallucinations.
A warm, human-feeling video presence for moments where a face matters more than a chat bubble. Customers speak naturally. The agent detects end-of-turn and responds without awkward wait times.
A single click passes the conversation, with full transcript and context, to your existing live-agent tool. The human picks up informed.
Detects the visitor's language and replies in it across dozens of languages. No separate bot per region. No second-class experience for non-English visitors.
Caspio handles the build. Knowledge curation, persona tuning, and deployment are done for you. Backed by 24x7 human support from Caspio for the platform itself.
Live AI Agent runs on the Caspio platform, independently certified for SOC 2 Type II every year. For regulated workloads, we scope the full stack with you before deployment.
Adding a chat bot was a nice little feature… it allows you to know a lot more about what the application does and how to interact with it.
Anything that's repetitive, we can simplify the process… Generative AI is definitely helping us from that side.
It's like having another member of the team working with us… that gets it perhaps 70-80% right, but does it within two minutes.
A 30-minute consultation walks through your current support volume, the knowledge sources we'd build from, and a live demo against a real customer scenario from your business.
